Ford Protect

No one knows your Ford like we do.

As a Ford owner, you have access to a wide range of genuine parts and services, so you can enjoy peace-of-mind motoring.

FordProtect offers maintenance, extended roadside assistance, service and warranty products aimed at keeping your vehicle performing safely and to your satisfaction.

From extending your new vehicle warranty to personalising your Ford to suit your lifestyle, Ford has the perfect solution. Your back pocket will thank you too because keeping your Ford in tip-top shape through Ford Service, and by insisting on Genuine Ford Parts and Accessories, you'll enjoy optimum performance while enhancing your vehicle's resale value.

Because you are a valued customer, we at Ford want to provide you with a hassle-free ownership experience, which is why we have tailored-made various plans to ensure the best coverage for you and your Ford.

Select from PremiumCARE or ExtraCARE to get the best plan for your needs.

Ford Protect - General Customer Policy Enquiries

Contact Centre (Office hours from 8am – 4:30pm, Mon – Fri. Closed public holidays)

General Enquiries Telephone General Enquiries Email

Ford Protect – New Customer Product and Policy Enquiries

Contact Centre (Office hours from 8am – 5pm, Mon – Fri. Closed public holidays)

Contact Centre Telephone Contact Centre Email

Complaints Procedure and Policy
Complaints Procedure and Policy
Please click on the Complaints Procedure and Policy to be downloaded
Download Policy
Conflict of Interests Policy
Conflict of Interests Policy
Please click on the Conflict of Interests Policy to be downloaded
Download Policy
Complaints Process
Complaints Process
In the event that you wish to lodge a complaint
In terms of the Codes to FAIS, you must, where possible, submit a complaint in writing. However, with regards to Ford Complaints Policy, the policy holder may call in to the Customer Care no. indicated in this document to Lodge a complaint. The complaint must contain all relevant information and copies of relevant documentation must be attached to the complaint. Policy holder contact details must be provided.
Complaints should be directed to the Ford Complaints Dispute Facilitator – see details below
FORD COMPLAINTS DISPUTE FACILITATOR can be contacted on [email protected] or via 012-843-5894
Our complaints officer has 6 weeks within which to resolve your complaint. If your complaint remains unresolved with 6 weeks, you are entitled to contact one of the following:
Short-term insurance ombudsman
The Ombudsman provides, free of charge, an accessible, informal and speedy dispute resolution process top Warranty holders who have disputes with their insurers where those disputes fall within the Ombudsman’s jurisdiction
Tel. 011 726-8900 Fax: 011 726-5501 Share-call: 0860 726 890
Online: E-mail. [email protected] Web: www.osti.co.za
Physical Address: Sunnyside Office Park, 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
Postal Address: P O Box 32334, Braamfontein, 2017
OR
FAIS Ombudsman
The FAIS Ombudsman’s role is to resolve disputes arising in a procedurally fair, informal, economical and expeditious manner, in the event that the Policy Holder believes that he/she has received inappropriate or incorrect treatment.
Tel. 012 470 9080 Fax: 012 348 3447
Online: E-mail. [email protected] Web: www.faisombud.co.za;
Physical Address: Sussex Office Park, Ground Floor, Block B; 473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave, Lynnwood, 0081
Postal Address: P.O. Box 74571, Lynwood Ridge, 0040